Returns Policy | Animology
If you change your mind about your order, you may return any item(s) to us, unused and in the condition that they were received in, for a full refund within 14 days of receipt. Please return to the below address:
Unit 1 Sumner Point
Lancashire Business Park
All return postage costs are paid for by the customer, unless the item is seen to be faulty or damaged upon receipt. If you believe your item(s) to be faulty or damaged, please contact us first.
Cancel Your Order
Your order may be cancelled up to 3pm (2pm on Fridays) on the day you have ordered. If you have ordered after this time, or at the weekend, you will have until 3pm the next working day to cancel. If you wish to cancel your order, please contact us as soon as possible.
Proof of Postage
When returning an item to us, you are responsible for the cost and risk of loss or damage, so we recommend retaining your proof of postage until your order has been received and your refund processed.
Please allow up to 14 working days, from the day we receive your returned item(s), for your refund to be processed. You will receive an email when your refund has been completed.